Transaction Cancellation and Refund Policy for Digital Products

1. Specification of Digital Product

The "Svi-RAG" platform carries out retail trade of intangible digital products via the Internet — licensing keys and access packages to cloud software. The product is delivered to the buyer instantly in electronic form by displaying the allocated limits (AI requests, number of available contexts, and data processing characters) in their Personal Account immediately after successful payment.

2. Conditions of Product Rejection and Refunds

2.1. According to Art. 13 of the Law of Ukraine "On Consumer Rights Protection" and international trade standards for digital goods, buyers lose the right to cancel the sales agreement after the digital product (software access) has been fully delivered and the limits have been successfully credited to the profile balance.

2.2. Refunds for activated access packages, in which the Buyer has started using the provided limits (at least one information request to the system was made or context data was uploaded), are not provided.

3. Special Conditions and Technical Dispute Resolution

3.1. The buyer has the right to request a refund within 14 calendar days from the date of the transaction only if the following collective conditions are met:

• The funds were debited due to a confirmed technical error of the payment system (duplicate transaction).
• The digital product was not delivered to the Buyer's Personal Account due to the Seller's fault within 24 hours from the moment of payment, and technical support is unable to fix the issue.
• The Buyer has not used the purchased limits in any way (the balance of used requests and characters is zero, as confirmed by internal server logs).

4. Procedure for Submitting a Refund Request

To arrange a transaction cancellation, please send an official request to the email serevko.i@gmail.com, providing the following details:

1. The email address of the Buyer's account on the platform.
2. The exact date, time of the transaction, and the payment amount in UAH.
3. An electronic receipt from the payment system or a bank statement in PDF format.
4. A description of the technical reason for the cancellation.

Applications are reviewed by support within 3 business days. If approved, the acquiring bank returns the funds strictly to the same bank card from which the original payment was made. The period for crediting funds to the card balance takes from 1 to 7 banking days (according to Visa/Mastercard payment system regulations).

5. Seller's Contact Details for Inquiries

For any questions regarding payment, billing, and digital content delivery: